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Telephone: 01485 532508

Privacy Policy

We are Fleming Brothers Limited (Registered office: The Garage, Southend Road, Hunstanton, PE36 5AP) Company Registration No 870115. We take protection of your personal data very seriously and are committed to safeguarding your privacy. This document covers the information we collect from you, whether face to face, over the telephone or online. We will be the ‘controller’ of the personal information which you provide to us or which we collect from you. 1. Personal Information that we collect We collect a range of personal information relating to you, including, but not exclusively: -Name -Address -Telephone numbers (including a mobile number) -Email address 2. How we use your personal information We use your personal information to maintain our relationship with you whilst you are a customer. It is used to facilitate the ordering of vehicles, parts, servicing and other goods from us, or through us. It will be used to provide updates to the progress of such orders, as mentioned above. For invoicing, payment confirmation and accounts set up/queries. To communicate with you, including information requests or enquiries and to obtain feedback on goods and services we have provided. To provide important reminders, such as servicing or MOT dates. 3. Marketing We may send you direct marketing in relation to our products and services, by phone or post, as long as this is in line with any marketing preferences you have provided to us. We will only send direct marketing in relation to our products and services, by email or SMS, where you have consented to do so, or where you have not objected to this. You can choose to opt out of marketing information from us at any time, this can be done by: -Following the link in any email sent by us -Contacting us by Telephone – 01485 532508 -Writing to us- Fleming Brothers Ltd, Southend Road, Hunstanton, PE36 5AP -Or emailing- 4. Sharing of personal Information When we obtain personal information it may be necessary to share this information with a selected third party to fulfil such provision of goods and services listed in section 2. Examples of these third parties would be: Manufacturer e.g Suzuki GB, Finance House, such as Suzuki Finance, or Warranty or Insurance, such as Car Care Plan Ltd. We never sell your personal information to third parties for marketing purposes. The performance of services by our third party service provider(s) may be subject to a separate privacy statement provided to you by the relevant third party. You should read any such statement carefully. 5. How long we keep your personal information We retain your personal information for no longer than is necessary for the purposes for which the information is collected. When determining the relevant retention periods we will take into consideration any legal obligations under applicable law to retain data, statute of limitations under applicable law, disputes and guidelines issued by relevant data protection authorities. 6. Your rights Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws. The right to be informed – You have the right to be provided with clear, easily understandable information, about how we use your personal information, this Privacy Statement. The right of access – You have the right to obtain a copy of your personal information (if we’re processing it) and other certain information about how it is used. The right to rectification – You can ask us to take reasonable measures to correct your personal information, if it’s inaccurate or incomplete. The right to erasure- Also known as ‘the right to be forgotten’, in simple terms it enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it, or its use is unlawful. 7. Updating this statement We review our policies (including this Privacy Policy) from time to time, to ensure they are up to date with latest legislation. For Further information regarding these rights, about this Privacy Statement generally, or to make a complaint please contact us at, or call us on 01485 532508.

Fleming Brothers Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Fleming Brothers Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only

We can introduce you to a selected panel of lenders, which includes Suzuki Finance. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Suzuki Finance, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Suzuki Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.


Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone 01452671560 E-mail:


If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at